Shipping and Returns Policy
If an order is placed wrong by the customer, the customer is responsible for all freight charges
to return the tanning bed bulbs or parts to the factory. Keep in mind,
items like tanning bed bulbs and tanning lamps are extremely large and
fragile items and very costly to ship. Shipping and handling costs
can be up to $85 or more for 24 lamps so please be certain about what you are
Products may be returned for credit within
15 days from the
date of purchase. Credit will only be given for the cost
of the merchandise less a 20% re-stocking fee. The
merchandise must be in original packaging and in the same
condition as received.
To make a return, please call customer service at
with your original invoice in hand. Upon approval of your
return, you will be given a return authorization number, write
this number on the outside of your package being returned.
Freight charges on the return shipment are the responsibility of
the customer. Any unauthorized returns or cancelations
will be subject to a 20% restocking fee.
if you do NOT know the type of
replacement bulb you should order,
click here to learn more about buying
tanning bed replacement lamps.
If you are looking for UV light
click here to learn more about new
red light therapy bulbs for tanning
With regards to our
free gift offer,
we will send you two (2) pair of
tanning bed cleaner, or
red light therapy signs and posters
with each order via USPS in a
separate package within 5 days of
receipt of your order. While
If Your Tanning Bed Bulbs Arrive
accept the package and do NOT refuse or return the shipment and follow the
listed below to file an insurance claim with us. Each case of 24 lamps cost between $55 and $85 to package and ship via UPS special oversize package delivery service. If you make a mistake
when ordering it could cost up to $150 to send new bulbs out so please be sure when ordering.
if you are not
If you hear the sound of
broken glass and your UPS driver
left the package at your door.
Please take a photo of the external
damage on the box (if any) then
continue to take photos as you open
the box and reveal damage.
Typically, they only break one or
two lamps on the outside of the
packaging although it sounds like
they are all broken. Then take
a photo of each broken end cap up to
3 inches from the top so we know how
many replacements to send out.
Please email or send via text to
321-432-3000 and your obligation is over.
We will send your new package out
within a day or two and email you a
UPS tracking number for these
replacement lamps. The cost of
shipping insurance is included in
your total price paid for the bulbs.