Shipping and Returns Policy

If an order is placed wrong by the customer, the customer is responsible for all freight charges to return the tanning bed bulbs or parts to the factory.  Keep in mind, items like tanning bed bulbs and tanning lamps are extremely large and fragile items and very costly to ship.  Shipping and handling costs can be up to $85 or more for 24 lamps so please be certain about what you are ordering.

Products may be returned for credit within 15 days from the date of purchase.  Credit will only be given for the cost of the merchandise less a 20% re-stocking fee.  The merchandise must be in original packaging and in the same condition as received.

To make a return, please call customer service at call 800-667-9189 with your original invoice in hand.  Upon approval of your return, you will be given a return authorization number, write this number on the outside of your package being returned.  Freight charges on the return shipment are the responsibility of the customer.  Any unauthorized returns or cancelations will be subject to a 20% restocking fee.

if you do NOT know the type of replacement bulb you should order, click here to learn more about buying tanning bed replacement lamps.  If you are looking for UV light alternatives, click here to learn more about new red light therapy bulbs for tanning beds.

With regards to our free gift offer, we will send you two (2) pair of  Timers, tanning bed cleaner, or red light therapy signs and posters with each order via USPS in a separate package within 5 days of receipt of your order.  While supplies last.

If Your Tanning Bed Bulbs Arrive Broken

Please accept the package and do NOT refuse or return the shipment and follow the instructions listed below to file an insurance claim with us.  Each case of 24 lamps cost between $55 and $85 to package and ship via UPS special oversize package delivery service.  If you make a mistake when ordering it could cost up to $150 to send new bulbs out so please be sure when ordering.  call 800-667-9189 if you are not absolutely sure.

If you hear the sound of broken glass and your UPS driver left the package at your door.  Please take a photo of the external damage on the box (if any) then continue to take photos as you open the box and reveal damage.  Typically, they only break one or two lamps on the outside of the packaging although it sounds like they are all broken.  Then take a photo of each broken end cap up to 3 inches from the top so we know how many replacements to send out.  Please email or send via text to 321-432-3000 and your obligation is over.  We will send your new package out within a day or two and email you a UPS tracking number for these replacement lamps.  The cost of shipping insurance is included in your total price paid for the bulbs.